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Frequently Asked Questions.

We have compiled a list of frequently asked questions in order to help you make the right choice before giving us a call.



We have compiled a list of frequently asked questions in order to help you make the right choice before giving us a call. These are split by category.

Energy Performance Certificate

What is an Energy Performance Certificate (EPC)?

An EPC shows the energy efficiency of a property, and includes recommendations for improving energy efficiency and reducing energy bills.  An EPC is required when a property is constructed, sold or rented out to a new tenant. Ref: Energy Saving Trust

Who requires an EPC?

Anyone who is selling or renting out a property in England & Wales.

What is the cost for a Energy Performance Certificate? (Prices inclusive of VAT when Applicable)

Studio & 1 bed: £45
2 bed: £50
3 bed: £55
4+ bed: £60

Can I market or rent the property before I receive the EPC?

As long as you have already ordered and paid for an EPC then you are permitted to put your property on the market or advertise it for renting.

How do I order my EPC?

You can easily place your order for the EPC via this website or call the number available.

Are there discounts for large orders?

Yes, if you are making a large order please contact us using the enquiry form or give us a call.

Once I book online what’s the next step?

Once you have made an on line booking you will receive a confirmation receipt e mail from Paypal confirming your payment. You will then get a phone call from one of our surveyors within 1-2 working days to book in your survey.

How long is the EPC valid for?

The EPC is valid for 10 years.

Legionella Risk Assessment

What Government Legislation require Legionella Risk Assessments?

Health and Safety at work Act 1974
COSHH Control of Substance Hazardous for Health
L8 Legionella approved code of practice
HSG 274

What is legionella disease?

Legionnaires’ disease is a serious lung infection caused by Legionella bacteria. Initial symptoms usually include flu-like symptoms.

What are the chance of catching legionella disease?

During 2011 to 2013, there were 84 deaths from Legionnaires’ disease in England and Wales (including overseas travellers). Most deaths occur in people who are 70 years of age or older. Ref: NHS Website

What is involved in the Legionella Risk Assessment?

Inspection of: Water storage tank (in loft), Hot water tank, Looking for dead leg piping (unused pipework) and Looking for corrosion

Temperatures measurement where possible of: Hot water taps throughout the house, Cold water taps throughout the house, Hot water tank and Water storage tank

What is the cost for a Legionella Risk Assessment? (Prices inclusive of VAT when Applicable)

Studio & 1 bed: £50
2 bed: £55
3 bed: £60
4+ bed: £65

How is our Legionella Risk Assessment service different from other providers?

We offer a high quality service and we do not try to sell you any addition water testing services. All our surveyors are fully trained and insured.

Can have a Legionella Risk Assessment damage the plumbing of the house or showers etc?


Property Inventory

What is a Property Inventory?

An inventory is a report that provides an accurate photo graphic & written record of the condition and contents of a property at the beginning of a tenancy.

Why Use Photographs in the Inventories?

Our experience shows the best way to avoid misinterpretations and disagreements is by combining the reports with photographs. Marks, scratches, stains and damage are photographed and serve to complement the written description and so avoid unpleasant disputes.

Can you email us Inventory reports when complete?

We issue all reports through emailing the PDF version of our report to the instructing party so this format cannot be manipulated. The email address should be provided when the job booking is taken.

What do you charge for a property Inventory?

We charge depending on the size of the property, whether it is furnished or unfurnished and whether it is a flat or a house. For a quote on a particular property or our standard fees, please contact us on 01189 60 70 70 or email: info@greenerhomesconsultancy.co.uk

What information do you require to take a job booking for a property Inventory?

We require the following information:

  • the proposed date
  • property address with full postcode
  • number of bedrooms, reception rooms and bathrooms with/without garden
  • confirm if property is furnished/unfurnished
  • confirm if the property is a house or a flat
  • who manages the property
  • tenants contact details
  • collection point for keys and paperwork.

Please call us with these details so we can suggest a time for the inspection before calling the tenants to arrange the sign up time.


How can I contact Greener Homes Consultancy?

Via our enquiry form or alternatively:

Tel: 0118 960 7070
Mob: 07724 973 371
Email: info@greenerhomesconsultancy.co.uk

What areas do you cover for your services?

The main areas we cover are: Reading, Wokingham, Bracknell, Tilehurst, Caversham, Twyford, Early, Newbury, Sonning Common, Arborfield, Shinfield, Calcot, Nettlebed, Henley, Sandhurst, Crowthorne, Windsor & Basingstoke. But we do cover the whole of the country for larger quantity of surveys.

How long does the survey’s normally take to carry out in the property?

30-60 minutes in the property and then on average 1-3 working days to write it up.

What format do the reports come in?

PDF form which is e mail to the customer.

How long is the Legionella Risk Assessment valid for?

The Legionella Risk Assessment valid for 2 Years.


Call us on 0118 960 7070 or use the form below to send us an email.

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